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Outage Reporting & Information
Call the 24-hour emergency electric, water and sewer service at 336-883-3111 or toll free at 888-883-3632. Hearing or Speech Impaired: 711 (tel: 711) (TTY or TDD Relay Service)
Please check your bill to make sure we have your correct phone number on record. This information can be found beneath the tear-off portion of your utility statement. If we do not have your correct number, fill out the Change Phone/Billing Address form online or give us a call at 336-883-3111 during regular office hours. By having your correct phone number on file, you can report a power outage online or through our automated system easily and quickly. This will also allow us to attempt to provide a courtesy call to remind you that your bill is due.
View the following contact information for other utilities within the High Point area.
Please check your bill to make sure we have your correct phone number on record. This information can be found beneath the tear-off portion of your utility statement. If we do not have your correct number, fill out the Change Phone/Billing Address form online or give us a call at 336-883-3111 during regular office hours. By having your correct phone number on file, you can report a power outage online or through our automated system easily and quickly. This will also allow us to attempt to provide a courtesy call to remind you that your bill is due.
Other Utilities
View the following contact information for other utilities within the High Point area.
North State
- New Service Sign Up: 336-886-3720
- Repair Service: 336-886-3900
- New Service Sign-Up & Repairs: 877-566-4892
Davidson Water
- New Connections: 336-731-2341
City of Greensboro, Water & Sewer
- New Connections: 336-373-2055
Piedmont Natural Gas
- Emergency (gas leaks) and other services: 800-752-7504
Duke Energy
- Business Office: 800-653-5307
- Outage Number: 800-POWER-ON(800-769-3766)