Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Public Services: Stormwater Services
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Stormwater runoff is the rain or melted snow that runs off streets, rooftops, parking lots, lawns and vacant lots. Stormwater runoff can cause flooding and water quality problems. Problems occur when runoff picks up oil, grease, and other pollutants and carries them directly into the storm water drain system. This runoff does not go to a treatment plant, but drains directly to a nearby stream or lake. Please call 336-883-3111 for more information.Public Services: Stormwater Services
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The Stormwater Division maintains stormwater systems within the public right-of-way. When stormwater runoff leaves the public right-of-way, it is the responsibility of the property owner to maintain the stormwater conveyance on their property. If you discover a drainage problem, please call the Customer Service Department at 336-883-3111 to report problem. The Stormwater Division will perform a site visit to assess the problem.Public Services: Stormwater Services
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Public Services: Stormwater ServicesThe National Pollutant Discharge Elimination System (NPDES) program was established under the authority of the Clean Water Act. The NPDES Permit requires that the City of High Point develop regulations, ordinances, policies, and procedures to implement a Stormwater Program. The purpose of the Stormwater Management Plan is to reduce the discharge of pollutants from the municipal separate storm sewer system (MS4). Learn more about this by visiting our Phase II Stormwater Program page.
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Public Services: Stormwater Services
Residential Customers: All residential customers are charged for an average of 2,588 square feet (sq. ft.) of impervious surfaces (1 equivalent residential unit or ERU). The residential charge for 1 ERU is $5 per month.
Commercial Customers: The impervious surfaces for each property in the City are measured using aerial photography and geographical information systems technology. The amount of impervious surfaces is divided by the equivalent residential unit (ERU) of 2,588 square feet and multiplied by $5 per month.
Example: 100,000 sq. ft. / 2588 sq. ft. = 38.64 ERU || 38.64 ERU X $5 per month = $193.20 per month for the stormwater utility. Please call 336-883-3111 for more information.
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Any area composed of any material that impedes or prevents natural infiltration of water into the soil. Impervious surface area shall include but is not limited to:Public Services: Stormwater Services
-Concrete or asphalt streets
-Crushed stone and gravel surfaces
-Decks
-Driveways
-Parking areas
-Patios
-Roofs
-Sidewalks
-Tennis courts
Please call 336-883-3111 for more information. -
No, the stormwater fee is a utility like your gas, electric, water, and sewer. Please call 336-883-3111 for more information.Public Services: Stormwater Services
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No, residents are not being charged for rain. The revenue generated from the stormwater utility fee is used to implement the Stormwater Management Improvement Program and to implement programs that reduce or eliminate stormwater pollution as required by Federal NPDES stormwater regulations. It has been demonstrated scientifically that runoff and pollution from a property increases as the amount of impervious surface area on that property increases. Please call 336-883-3111 for more information.Public Services: Stormwater Services
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To register a complaint about the amount of impervious surface that has been billed to a customer, the property owner must contact the City of High Point Customer Service Department at 336-883-3111. A staff member will make a site visit to verify the amount of impervious surface area. If the findings are different from what was billed, the bill will be adjusted (increased or decreased) to reflect the proper amount. Documentation of impervious surface area calculations will be provided upon request.Public Services: Stormwater Services