Frequently Asked Questions

The schedule for loose leaf collection is typically advertised in early November. Leaves are collected based on your regularly scheduled garbage collection day. Please periodically check the Public Services Department website for information during the autumn months. If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

-During winter weather, the Street Maintenance Division is responsible for performing snow and ice removal on certain NCDOT and City maintained roads. If snow is in the forecast, crews will apply salt brine to major thoroughfares, bridges, and overpasses 24 to 48 hours in advance (depending on forecasting). The salt brine helps prevent snow from sticking to the pavement and makes plowing and additional salting more effective.
-When snow or freezing precipitation begins to accumulate, crews will spread salt on bridges and overpasses. The next step will be to salt the priority 1, 2, and 3 routes. Crews will begin plowing when one or more inches of snow begins to accumulate on the roads. During major storm events, the Street Maintenance Division will work around the clock in 12-hour shifts.
-The City maintains a stockpile of 800 tons of deicing salt and storage capacity of 33,000 gallons of salt brine.

If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

Please call the Customer Service Department at 336-883-3111 to report a problem.